Frequently Asked Questions

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Find Answers for Questions You Have.

Bimsan Tours is a premier travel agency dedicated to crafting unforgettable journeys across Sri Lanka. From luxury getaways to thrilling cultural adventures, we ensure every trip is perfectly tailored to your desires.
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We currently offer exciting tour packages to Sri Lanka, India, Thailand, Malaysia, Singapore, Bali, and Vietnam. More destinations will be added soon!
Our Reservation Procedure

🔹 1️⃣ Date Confirmation & Availability Check
Once the client confirms the travel dates, we will check hotel room availability. After receiving the hotel’s confirmation, we will update the client accordingly.

🔹 2️⃣ Itinerary & Quotation Preparation
We will prepare a detailed itinerary and quotation based on the client’s requirements. For this, the client’s email address is required.

🔹 3️⃣ Document Submission & Payment
After the client receives the detailed quotation, we require the passport bio-page copies along with the advance payment.
Please note: For bookings made under 30 days, full payment is required.

🔹 4️⃣ Hotel Reservation & Voucher Issuance
Once the necessary documents and payment are received, we will proceed with hotel reservations. After we receive the hotel confirmation vouchers (within approximately 24 hours), we will forward them to the client.
Package inclusions vary depending on the destination and package type. Generally, packages may include accommodation, all transfers, excursions, meals, entrance tickets and travel assistance.
Private tour packages do not include flights, but we can arrange air tickets as well. Our team will clearly inform you of all inclusions before confirmation.
Once we get the hotel confirmations for your dates, a reservation can be made. Bookings can be confirmed by making the required advance payment as instructed by our team.
Usually, a deposit is required to secure the reservation, and the remaining balance should be paid 30 days before the travel date (Depends). Payment terms may vary depending on the hotel and reservation method.
Yes, payments can be made in Sri Lankan Rupees based on the applicable bank exchange rate.
You can contact our support team 24x7 through WhatsApp, phone call, or email for assistance.
Absolutely! We can customize tours based on your budget, travel preferences, honeymoon plans, family vacations, or group requirements.
Yes! We offer romantic honeymoon packages with special experiences for couples.
Travel insurance depends on the selected package. Please contact our team for details.
Cancellation policies vary depending on hotels, airlines, and destination regulations. Our team will explain the cancellation policy before confirmation.
Visa requirements depend on the destination and nationality. We will guide you on the visa process where applicable.
Yes, we organize corporate tours, family trips, group tours, and customized travel experiences.
Yes, we arrange solo traveler packages as well as couple, family, and group tours.
No, we maintain transparent pricing. All inclusions and exclusions will be clearly explained before confirmation.

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We'love to hear from you. Our friendly team is always here to chat
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